The Complete CCTV Business Workflow: Leads, Camera Planning, Installation, Service, and AMC in One Place
Managing a CCTV business isn't only about installing security cameras. Every project includes customer enquiries, site visits, quotations, technician scheduling, installation, service requests, and Annual Maintenance Contracts (AMC). As the number of customers increases, managing these tasks through separate apps and spreadsheets can quickly become confusing. Why Traditional Methods Slow Down Growth Many CCTV businesses begin with simple tools like WhatsApp, Excel sheets, phone calls, and paper records. While these methods are familiar, they often create unnecessary delays. For example, a quotation may be sent but never followed up. A technician might miss important installation details, or an AMC renewal could be forgotten because it was written in a diary. These small issues can affect customer satisfaction and reduce repeat business. One Workflow, Better Control Instead of handling every task separately, many companies are moving toward field service management systems that conn...